Kyc Policy

Know Your Customer (KYC) Policy

Ffbet is committed to a safe, secure, and legally compliant online gaming environment. This Know Your Customer (KYC) Policy describes how we verify identity and manage personal data in accordance with applicable laws and regulatory obligations.

Introduction

We verify the identity, address, and payment method of users to prevent identity fraud, underage gambling, money laundering, and other illicit activities. Verification is conducted to comply with applicable regulatory requirements and to support responsible gaming.

Purpose

The primary objectives of this policy are to verify user identity, prevent fraudulent and illicit activity, comply with legal and regulatory obligations, and enable secure and responsible gaming.

Scope

This policy applies to all users of the Ffbet platform and governs the collection, use, and disclosure of personal data for the purposes of KYC and related compliance activities.

Identity Verification

Users may be required to provide government-issued identification to confirm their identity. Acceptable documents include a passport, national identity card, or driver’s license. The document must be valid, clearly display the user’s full name, date of birth, and photograph, and be legible for review. Where necessary, we may request certified copies or translations to complete verification.

Address Verification

To confirm residential address, users must provide documentation dated within the last three months that shows the user’s name and address. Acceptable documents include a utility bill (electricity, water, gas, internet, or telephone), a bank or credit card statement, or official government correspondence.

Payment Verification

For security purposes, we may verify ownership of payment methods used on the account. Acceptable proofs include a copy of the front side of the payment card with the first six and last four digits visible and the CVV obscured, or a transparent screenshot or statement from an e-wallet or bank account confirming ownership of the payment method.

Age Verification

All users must be at least 18 years old or the legal age in their jurisdiction. If there is any indication of underage status, the account will be suspended pending completion of verification.

Enhanced Due Diligence

For high risk users or transactions, we may perform Enhanced Due Diligence (EDD) which may require additional documentation and extended monitoring. This may include:

  • Proof of source of funds and source of wealth;
  • Additional identity verification steps; and
  • Ongoing enhanced transaction monitoring and risk assessment.

Data Protection & Privacy

Ffbet acts as the data controller for personal information collected for KYC purposes. We will process personal data in accordance with applicable data protection laws and only for purposes related to identity verification, account management, fraud prevention, compliance, and communications about account activity. Personal data will not be disclosed to third parties except as required by law or with service providers bound by data protection obligations necessary to fulfil KYC requirements.

Data Retention & Security

Personal data collected for KYC will be retained for a period of not less than eight (8) years from the date of collection or the end of the customer relationship, whichever is later, in accordance with applicable law. We implement appropriate technical and organizational measures, including access controls, encryption, and audit logs, to protect data integrity and confidentiality.

Data Subject Rights

Users have rights under applicable data protection laws, including access to their data, correction of inaccuracies, deletion (where legally permissible), restriction of processing, objection to processing, and data portability. Requests should be submitted via the designated support channels. Withdrawing consent will not affect the lawfulness of processing conducted prior to consent withdrawal where such processing remains lawful under applicable law.

Non-Compliance & Account Restrictions

Failure to complete KYC verification or to provide valid information may result in one or more of the following actions:

  • Suspension or limitation of deposits, withdrawals, or account access;
  • Withholding of winnings or payments until verification is complete;
  • Temporary or permanent restrictions on account activity;
  • Regulatory reporting where required by law or where suspicious activity is detected.

Support & Contact

For questions or assistance regarding the KYC process, users may contact Ffbet support at [email protected] during standard business hours. All reasonable efforts will be made to respond in a timely manner consistent with regulatory obligations and platform policies.

Policy Changes

Ffbet reserves the right to amend this KYC Policy to reflect changes in applicable laws or regulatory requirements. Material changes will be communicated to users in a manner consistent with platform policies.