Privacy Policy

1. Scope and Agreement

Ffbet collects and processes personal data when you use our online gambling services. By accessing our platforms and using our products, you acknowledge and consent to the practices described in this Privacy Policy. If you disagree with any provision, cease using our services.

2. Information We Collect

  • Account and identity data: name, date of birth, residential address, email address, phone number, username, password, and security information used to protect your account.
  • Identification and verification documents: copies of government-issued IDs and proof of address as required for age and identity verification.
  • Payment and transactional data: payment method details, card type (last four digits), account name, IBAN or bank details, transaction timestamps, deposits, withdrawals, and refunds.
  • Usage and technical data: IP address, device type, operating system, browser, language, time stamps, and other log data collected during site use.
  • Communications and support data: records of inquiries and correspondence with our support team.
  • Marketing preferences: consent and preferences for communications and promotional materials.

3. How We Use Personal Data

  • To provide and manage your Ffbet account and services, including identity verification and security monitoring.
  • To process payments, fund deposits and withdrawals, and to detect and prevent fraud and illicit activity in accordance with applicable law.
  • To communicate with you about account activity, policy updates, and support responses.
  • To enforce our terms, resolve disputes, and protect the rights and safety of customers and the platform.
  • To perform analytics and service improvements, including performance reporting and operational optimization.
  • For marketing purposes where permitted by law and with your consent, and to offer personalized experiences; you may withdraw consent or opt out at any time.

4. Legal Bases for Processing

  • Performance of a contract: processing necessary to provide services you request and maintain your account.
  • Legitimate interests: activities such as security, reliability, fraud prevention, and site optimization, balanced against privacy rights.
  • Your consent: any processing that requires consent, including marketing communications.
  • Compliance with legal obligations: to meet regulatory and licensing requirements and respond to lawful requests.

5. Sharing of Personal Data

  • With service providers and processors who perform activities on our behalf (payments, identity verification, IT services, customer support).
  • To comply with legal or regulatory obligations, or to respond to lawful requests or enforce our terms of service.
  • To detect, prevent, and investigate fraud or irregularities, including security and anti-money-laundering controls.
  • For research and statistical purposes in anonymized form, and to protect rights, property, and safety.
  • With your consent or as otherwise directed by you for ancillary purposes, including marketing where permissible by law.

6. Cookies and Tracking Technologies

We use cookies, device identifiers, and similar technologies to operate the platform, analyze usage, and tailor experiences. You may configure your browser to block or remove cookies; note that doing so may limit functionality.

7. International Transfers and Data Security

Personal data may be processed in jurisdictions outside your residence. We apply safeguards such as contractual mechanisms and security controls to protect data, including encryption in transit (TLS 1.2 or higher) and protected storage with access controls.

8. Data Retention

We retain personal data for as long as necessary to deliver services, satisfy legal obligations, and resolve disputes. In particular, transaction data is retained for a minimum of eighteen (18) months from the date of the transaction, after which it may be archived or securely deleted in accordance with applicable law and regulatory requirements.

9. Data Security

We maintain appropriate technical and organizational measures, including access controls, encryption where appropriate, vulnerability management, and monitoring to safeguard personal data. Access is restricted to personnel with a legitimate need to process data and who are bound by confidentiality obligations.

10. Your Rights

You have rights under applicable privacy laws. You may:

  • Request access to your personal data or obtain a copy in a portable format.
  • Request correction of inaccurate or incomplete data.
  • Request erasure where there is no compelling reason to continue processing (the right to be forgotten).
  • Request restriction of processing or object to processing in certain circumstances.
  • Request data portability and transmit data to another controller where technically feasible.
  • Withdraw consent for processing based on consent, without affecting the lawfulness of processing before withdrawal.
  • Submit a complaint to the relevant data protection authority if you believe your rights have been violated.

To exercise these rights, contact our privacy team at [email protected] or our designated Data Protection Officer. We will respond within one month and may request identity verification; some requests may incur reasonable administrative costs for complex or large requests.

11. Minors

Access to Ffbet services is prohibited for individuals under eighteen years of age. We do not knowingly collect personal data from minors. If we become aware of data from a minor, we will delete it promptly and suspend access in accordance with applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will publish the updated policy on our site and provide notice as required by law.

13. How to Contact Us

For questions about this Privacy Policy or to exercise your rights, contact:

  • Data Protection Officer, Ffbet
  • Privacy Team, Ffbet
  • Email: [email protected]
  • Mail: Privacy Office, Ffbet, City, Country