Self-exclusion Policy

Scope and purpose

This Self-Exclusion Policy governs the time-out and self-exclusion options available to players registered with Ffbet, defines the periods during which account access is restricted, and outlines responsibilities of both the player and Ffbet to manage gambling risk. It operates in conjunction with Ffbet's Terms & Conditions, Know Your Customer (KYC) procedures, and applicable anti-money laundering (AML) requirements.

Definitions

  • Time-out: a short-term break from all Ffbet products, during which gambling activity and related transactions are blocked.
  • Self-exclusion: a deliberate, longer-term restriction during which the account remains closed for a defined period to prevent all gambling activity.
  • Financial protection measures: controls implemented to limit or block deposits, withdrawals, or other transactions consistent with the chosen exclusion or limit settings.

Time-out (short break)

  • Time-out enables a brief interruption from all Ffbet products. While active, you may not deposit funds, withdraw funds, or play any games or place bets.
  • Available Time-out periods are shown in the Account Profile. A Time-out may be revoked only after 24 hours from the initial request.
  • Once the Time-out period ends, the account is automatically re-activated unless a separate self-exclusion arrangement has been instituted.

Self-exclusion (extended break)

  • You may initiate a self-exclusion for a defined period by submitting a written or electronic notice to Ffbet through the designated channels.
  • On receipt of the self-exclusion request, the account enters a 24-hour cooling-off stage during which no gambling activity is permitted and the account is disabled.
  • After the cooling-off stage, while the account remains closed, Ffbet will inform you of the available self-exclusion durations for the chosen option. No variations to pre-selected timeframes are permitted.
  • To proceed, you must provide a further written or electronic confirmation. If no confirmation is received within 24 hours, the self-exclusion will not take effect and the account may be reopened and confirmed by electronic notice.
  • During the self-exclusion period, deposits and withdrawals are blocked and no gambling activity is allowed. On expiry of the self-exclusion, the account is automatically reactivated unless you have requested an extension or a new self-exclusion period.

Revocation and modification of self-exclusion

  • Requests to revoke or modify self-exclusion, or to change the exclusion period, must be submitted by written or electronic notice to Ffbet.
  • Ffbet will consider such requests in its absolute discretion and will notify you of the outcome in writing.

Financial protection and limits

  • When creating your account, or at any time thereafter, you may set personal limits (such as time, spend, or loss limits) within the My Account section.
  • If you exceed the maximum limit for a given category, further actions related to that limit are restricted.
  • Promotional materials will not be sent to customers who have self-excluded or who have activated limits that restrict activity.
  • Any request to revoke a limit or exclusion requires written or electronic notice; Ffbet will consider the request but may deny it at its sole discretion.

Responsibilities and compliance

  • Self-exclusion and time-out do not automatically prevent separate accounts created with different personal data; Ffbet cannot be held responsible for gambling conducted through such arrangements.
  • Ffbet will take reasonable steps to ensure adherence to self-exclusion, including blocking access to products and minimizing promotional communications during exclusion periods.
  • Players are encouraged to seek appropriate professional support if it becomes difficult to sustain abstinence during a self-exclusion period. Ffbet will provide information about suitable support services upon request, within the bounds of its policies.

Underage gambling and age verification

Gambling is strictly prohibited for individuals under 18. Ffbet conducts age verification as part of ongoing compliance with applicable laws and policy requirements.

Data, identity verification and privacy

Self-exclusion requests are processed in accordance with Ffbet’s KYC and data protection policies. Identity verification and related checks may be performed to ensure the integrity and effectiveness of the exclusion process and to prevent circumvention.

Support and resources

Ffbet will provide guidance and access to internal support services to assist with risk management. Where appropriate, players may be referred to neutral, independent support services; no direct endorsements or links are provided within this policy.

Policy changes

Ffbet reserves the right to amend this Self-Exclusion Policy at any time. Material changes become effective upon posting within the Terms & Conditions, and notifications may be provided through standard communications channels.